Refund policy
Effective Date: 2026
At ShopNovaqo, all sales are considered final unless the item is defective or incorrect.
Due to the nature of our products and logistics process, we do not offer refunds for change of mind, incorrect selection, or buyer’s remorse.
Returns Eligibility
We only accept returns in the following cases:
• Item arrived damaged or defective
• Wrong item received
To be eligible:
• You must contact us within 48 hours of delivery
• You must provide photo/video proof clearly showing the issue
• Item must remain unused
Requests submitted after 48 hours will not be accepted.
Non-Refundable Situations
We do not issue refunds or returns for:
• Incorrect size or fit
• Change of mind
• Delays in shipping
• Incorrect shipping address provided by customer
• Failure to read product description
• Minor differences in color or appearance
• Items marked as sale or promotional
Return Process
All returns must be approved first.
Unauthorized returns will be rejected and not refunded.
If approved:
• Customer is responsible for return shipping
• Item must be returned in original condition
Refunds (If Approved)
If your claim is approved:
• Refunds are processed to original payment method
• Processing time: 7–10 business days
We reserve the right to deny any request that does not meet our criteria.
Important Notice
By placing an order on shopnovaqo.com, you agree to this policy and acknowledge that all purchases are made with full understanding of these terms.
CHARGEBACK & DISPUTE POLICY
Effective Date: 2026
At ShopNovaqo, we take fraud and payment disputes seriously.
Agreement
By completing a purchase, you agree to:
• Contact us first before initiating any chargeback
• Allow us the opportunity to resolve the issue
Fraud Prevention
We actively monitor and investigate:
• Chargebacks
• Payment disputes
• Suspicious transactions
All fraudulent or abusive disputes will be contested with:
• Order confirmation records
• Tracking confirmation
• Delivery confirmation
• Customer communication history
Invalid Chargebacks
Chargebacks filed for the following reasons will be considered fraudulent:
• Item not liked or wanted anymore
• Shipping delays within stated timeframe
• Failure to read product description
• Unauthorized claims when order was delivered
Action Against Abuse
We reserve the right to:
• Block future orders
• Report fraudulent activity
• Submit evidence to payment providers
• Take legal action where necessary
Resolution First Policy
We are committed to solving issues quickly.
Contact us at:
Most issues can be resolved without involving your bank.